Privacy Policy

Who we are

Chronic ("we", "us") provides a multi-condition telehealth service: clinician-led care for chronic inflammation and the conditions it can contribute to - chronic pain, chronic depression, chronic anxiety and chronic fatigue - alongside metabolic health and men's sexual and fertility health, together with the Outcomes-OS, which tracks the quality of your results. This policy explains what we collect, why, and the choices you have.

Information we collect

• Account and profile - name, email, jurisdiction, and the care pathways you enrol in.
• Health information - inflammatory markers such as hs-CRP and ESR, body-composition and weight measurements, prescriptions and dose history, lab or scan orders and results, consultation records, allergies and contraindications you share for clinical safety, and messages with your care team.
• Mental-health information - where you use our depression or anxiety pathways, we collect validated symptom scores (such as PHQ-8 and GAD-7) and your answers to safety screening questions, including questions about thoughts of self-harm. This is sensitive health data. We collect it because it is clinically necessary to treat you safely, we restrict access to your care team on a minimum-necessary basis, and we may act on it to reach you if you appear to be at risk.
• Symptom scores - pain and fatigue ratings you record, used to track whether treatment is working.
• Wearable or device signals - if you connect a source such as Apple Health, Health Connect, Whoop, or Oura, we ingest downsampled daily trends, not raw continuous streams. A missing reading is shown as a gap, never inferred.
• Payment and usage - billing status processed by our payment providers, and basic app diagnostics. We do not store full card numbers.

How we use it

• To deliver your care: consultations, prescriptions, diagnostic orders, fulfilment, and support.
• To power the Outcomes-OS, including your hs-CRP North Star, validated symptom scores, and monthly progress reporting.
• To enforce clinical safety checks before medication is prescribed.
• To operate, secure, debug, and improve the service.

How we share it

Your clinical information is visible only to your assigned care team on a role-scoped, need-to-know basis. We use vetted processors strictly to provide the service, including payments, video consults, scheduling, lab, and pharmacy partners, under contract. We do not sell your personal information, and we do not use it for third-party advertising. Sensitive clinical content is never sent over insecure messaging channels in plain text.

Data retention and security

We keep your information while your account is active and as required for medical record-keeping and legal obligations, then delete or de-identify it. Access is authenticated, permission-checked, and audit-logged. Connections are encrypted in transit.

Your choices and rights

You can access, correct, export, or delete your information, withdraw consent, and disconnect any wearable source at any time. To exercise a right, email privacy@chronic.md. See also our User Privacy Choices.

Children

Chronic is for adults 18+ and is not directed to children.

Changes

We will update this policy as the service evolves and revise the date above. Material changes will be communicated in-app.