Support

We're here to help

Chronic is invite-only testing right now. For questions, access, feedback, or a problem with the app, email us and a real person will reply.

Contact

support@chronic.md

To help us answer on the first reply, send your message from the email address on your account and tell us what you were trying to do, what happened instead, and which device you were using. Please do not include clinical details in a support email - anything about your treatment belongs in the in-app Care channel, where it reaches your care team over a secure connection.

Getting care

• How do I get care? Complete the short assessment and safety pre-screen in the app, then book a video consult with a licensed clinician.
• Who prescribes my treatment? A physician licensed by the Dubai Health Authority, after a real consult and a safety review of your history, allergies, and current medications. No prescription is issued without that step.
• Do I need to visit a clinic? Almost everything is remote - consults by video, messaging with your care team, and medication delivered to you. The one in-person step is lab work and DEXA body-composition scans, which you book at a partner facility near you.
• Where does Chronic operate? Dubai and the wider UAE first, with India next. Join the waitlist and we will tell you when your program opens in your city.

Membership and billing

• What does the membership cover? The care itself - the doctor, the tracking, the coaching, and the coordination. Medication and lab work are billed separately at a transparent price, so we are never incentivised to over-prescribe.
• Can I cancel anytime? Yes. Membership is monthly with no annual contract, so you can pause or cancel whenever you like. Your records and results remain yours.
• Billing question or a charge you do not recognise? Email us from your account address and we will trace it for you.

Privacy and safety

• Is my health data private? Yes. It is visible only to your assigned care team, never sold, and never sent over insecure channels. See our Privacy Policy.
• How do I access, export, or delete my data? Email privacy@chronic.md from your account address, or see User Privacy Choices for the full list of rights and how we verify each request.
• Medical emergency? Chronic is not for emergencies. Call your local emergency number.